投诉与下架流程 / Complaints & Takedown Process

生效日期 / Effective date:2026-09-22 · 版本 / Version 1.0

Summary: Send complaints with evidence; we acknowledge within 2 working days and act within 10 working days.

一、受理范围

二、提交方式

请将以下内容发送至 alltheworld2025@163.com,标题注明"投诉/下架申请":

三、处理时限

四、临时措施

对可能造成难以弥补损害的情形(如明显侵权),平台可在核查期间先行隐藏相关展示,待结论明确后恢复或删除。

五、申诉

被下架方如对处理结论有异议,可在收到通知后 10 个工作日内提交补充材料申诉,平台将重新核查。

六、其他

平台不介入买卖双方合同争议的实体裁决;争议双方应依据合同约定通过协商、调解、诉讼或仲裁解决。如需调解或法律专业服务,平台可协助对接具备资质的第三方机构。

English version

1. Scope. Listings suspected to be false, misleading or infringing; IP infringement complaints; supplier performance disputes (the platform facilitates communication only and does not adjudicate); personal-information requests.

2. How to submit. Email alltheworld2025@163.com with the subject "Complaint / Takedown request", including your identity and contact details, the page link or listing ID, a description with evidence (ownership proof, contract, messages, photos) and the remedy requested.

3. Timelines. Acknowledgement within 2 working days; completion and feedback within 10 working days; extensions will be explained with reasons and a revised estimate.

4. Interim measures. Where harm would be irreparable, the listing may be hidden pending the outcome.

5. Appeal. The affected party may submit supplementary material within 10 working days of notification for re-examination.

6. Other. The platform does not adjudicate contractual disputes; parties should resolve them by negotiation, mediation, litigation or arbitration as agreed. Referrals to qualified providers can be arranged on request.

说明:本页为平台运营规则说明,不构成法律意见。涉及具体权利义务的,以双方签署文件及适用法律为准。

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